Privacy policy
Privacy Policy
At KNOTO (www.knoto.eu), we respect your privacy and handle your data with care.
This policy explains how we collect and use your personal information when you visit our Shopify store or make a purchase.
What we collect
When you place an order or interact with our website, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Order details
- Basic device and website usage data (cookies, IP address)
Why we use your information
We use your data to:
- Process and ship your order
- Communicate with you about your purchase
- Provide customer support
- Improve our store and experience
- Comply with legal and tax obligations
- Send emails only if you choose to receive them
Shopify
Our store is hosted on Shopify Inc.
Your data is stored securely through Shopify’s data storage, databases, and the general Shopify application.
Payment information is processed securely by Shopify and/or its payment providers. We do not store full card details.
You can read Shopify’s privacy policy here: https://www.shopify.com/legal/privacy
Sharing your data
We only share your information when necessary to run our store:
- Shopify (store platform)
- Payment providers
- Shipping and delivery services
- Email service providers (if used)
All partners follow GDPR-compliant standards.
Cookies
We use cookies to:
- Keep the website working properly
- Understand how the site is used
- Improve your experience
You can disable cookies in your browser settings.
Your rights
You can:
- Access your data
- Correct your data
- Request deletion
- Withdraw consent for marketing
- Contact us at any time
Email: nora@knoto.eu
Data retention
We keep your order information only as long as needed for legal, tax, and customer service purposes.
Contact
If you have any questions, feel free to reach out: